On 9/13/2012 visited Spirit Mountain,,,,,,hit a jackpot on a slot machine in "The Peak" section....one very nice male employee stopped and congratulated me on my win answered some questions and told me someone would be with me shortly with paper work to be completed...soon after here comes two female attendants one looking at me like I just stole something from her.... to make a long story short this woman who paid me was the most discourteous, impudent, infelicitous person ever from start to finish.......sent e-mail to Spirit Mountain and to date have not received any reply, apology or acknowledgment.....I do not even receive bulletins etc from them....bottom line the problem is not just the floor worker but management also......I have not returned and do not plan on... returning .......too many Indian Casinos in Oregon who appreciate gamblers.....and then there is also Las Vegas!!!! Also waited in line for one hour to get into the dinner buffet......while there were several tables empty.....